It was the moment when you really thought the system would be perfect for you.
Your company, you wanted to do the right thing, you knew what you were doing, and your employees loved you for it.
You wanted to be a leader.
You just wanted to make your customers happy.
Then the nightmare happened.
The nightmare began.
The system became too complex, too intrusive, and too dangerous.
People would start thinking the system was too intrusive to be trusted, too complicated, and they would become less loyal to your company.
The nightmares would continue, and so would the mistrust.
That’s when you got an email from your manager telling you to change your password.
That email came after the email you had been receiving from your sales person.
That same email was sent after the emails you had received from your marketing person.
Those emails were just the tip of the iceberg when it came to your brand and your company’s trustworthiness.
But those were the most recent nightmares, and the most difficult ones.
So what do you do when you’ve had enough nightmares?
What do you tell yourself when you have to deal with the nightmare?
Here are 10 tips that can help you to deal effectively with the nightmares that plague your company and its employees: 1.
Focus on Your Customer’s Needs: Don’t be afraid to tell the customer what they need to know.
Ask them directly.
If you ask a question, say it clearly and concisely.
Don’t ask about the brand or its history.
Ask about your company or its employees.
Ask questions about how they can be better in your role.
Ask the customer how they would like to be better, how they feel they need you, what they’d like you to do, and what they think you should do.
And most importantly, ask them to make a decision for themselves.
The first step in this process is to ask for their permission.
Ask for Support: Be clear and concise in your messages.
Ask a question like, “What are you looking for in a manager or a sales person?”
Or, “Are you asking about the company’s history or the brand?”
Be sure to also include the words, “This isn’t the time to get involved in this.”
The only person you’re asking is yourself.
You have to ask a single, clear question to show your sincerity.
Ask Questions and Listen: It’s not enough to just listen to what your employees are saying.
Ask, “Do you feel that this manager is doing a good job?
What are your concerns?”
Ask about the process you are using to run your business.
And if they say yes, then you have a good chance of getting a positive response.
Don’s voice in the room is important.
It’s a common refrain from HR, “We need you to be in the driver’s seat.”
The more you can bring to the conversation, the better.
Don’T Over-complicate It: There are times when it is more efficient to ask the question than to answer.
When you have been dealing with a nightmare, you don’t want to have to do it over and over again, so the more you understand the process, the more likely you are to be able to answer the questions that you have.
That doesn’t mean that the person who has to explain your business to you is going to be as helpful as you are, but if you have questions that have the potential to make you uncomfortable, you can be more focused on the questions you have than on what the person you are asking is asking.
Be Compassionate and Non-Judgmental: It is important to be compassionate and non-judgmental about what is happening.
Don`t just react to the situation.
Instead, be patient, understanding, and compassionate.
You are doing your job, and that is what you should care about.
And it will pay off.
When a nightmare happens, don’t assume the worst.
It`s important to have the ability to accept the worst and to move forward with your business plan and your job.
But if you can accept it, it will go away, and you can start working toward a better future.
Keep Your Company’s Trustworthiness in Mind: It`ll be helpful to keep a checklist in mind.
This will help you keep track of any changes that you need to make to your management system or operations.
But remember, you are the boss.
You control how things are done in your company, and it is your responsibility to ensure that your company is performing at a level that will ensure it keeps its reputation and its integrity.
Be Responsible for the Performance of Your Team: As a team member, you will need to take responsibility for the actions and decisions that will lead to the company`s continued success.
And you must be accountable for