The 911 operator has its own set of duties, its own goals and its own sense of obligation.
It is a vital element of our modern society, with which it shares many of our most intimate relationships.
So it is with great respect that we are presenting this story in this series.
To mark the launch of the first episode of our series on the 911, Al Jazeera will be profiling some of the most fascinating and highly technical operators working in the field today.
Our goal is to shine a light on their work and give you the chance to hear their stories in the first of a series.
With this series, we will explore how operators use 911 to communicate, and we will hear from some of their colleagues.
In the second part of the series, on the first day of a new year, we’ll be focusing on the operator’s journey to his or her next career.
The story of the 9-11 operator will be told by a person whose work was inspired by the events of September 11, 2001.
We hope that you enjoy this series and share it with your friends and family.